Replacement & Refunds

Plants are living and perishable, so they cannot be returned because of a change of mind.

Damaged or wrong plant

If a plant arrives damaged or dead, or is not the plant or size you ordered, contact us within 48 hours of delivery on +91 98110 75175 (call / WhatsApp) or at info@priyanursery.com with your order number and clear photos of the plant and the packaging. After checking, we will send a free replacement or give you a refund.

What is not covered

Small differences in size, shape, colour or number of leaves or flowers from the photos, and plants harmed by over- or under-watering, wrong placement or pests after delivery.

Refunds

Approved refunds are made to the original payment method. For cash on delivery orders we refund to your bank account or UPI ID. Refunds are usually processed within 5–7 working days of approval; your bank may take a few more days to show them.